MoonBell
⚠️ Draft — business details in lib/business.ts are pending; have a qualified lawyer review before charging customers.

Refund & Cancellation Policy

Effective date: [TODO: effective date, e.g. 1 August 2026] · [TODO: legal/business name].

We want you to love your book before you pay for it — that's why every book starts with a free preview. This policy explains when refunds and cancellations apply.

1. The free preview is free

You can generate and review a free preview before any payment. If you do not purchase, you are not charged anything. There is nothing to refund for a preview.

2. Digital products (PDF and audio)

Our digital products are generated and delivered to you on purchase. Because the finished book is produced specifically for your child and delivered immediately, digital purchases are generally non-refundable once the book has been generated or downloaded, except where there is a genuine technical failure that we are unable to fix (for example, a corrupted file or a delivery failure on our side that we cannot resolve).

  • Minor AI illustration imperfections or small visual inconsistencies — after you have already reviewed and approved the free preview — are not grounds for a refund.
  • If a genuine technical failure prevents you from receiving or opening your purchased book and we cannot resolve it, we will re-deliver it or refund the affected purchase.
  • If a story fails to complete due to an error on our side, you are not charged for what did not complete.

3. Printed books (coming later)

Printed books are not offered yet. When we introduce them, this policy will be updated. We expect the terms to work like this: you may cancel before printing begins; once a book has gone to print it cannot be cancelled; and we will reprint or refund a printed book that arrives damaged, misprinted, or delivered to the wrong address. See our Shipping Policy.

4. How to request a refund or cancellation

Email [TODO: support email, e.g. support@moonbell.com] with your account email and order details, and a short description of the issue. We aim to acknowledge requests within 2 business days and to resolve eligible requests within 7 business days. Approved refunds are returned to your original payment method through Razorpay; the time for the amount to appear depends on your bank or card provider.

5. Your statutory rights

Nothing in this policy limits any rights you have under India's consumer protection laws. For complaints, see our Contact & Grievance Redressal page.