MoonBell
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Refund & Cancellation Policy

Effective date: [TODO: effective date, e.g. 1 August 2026] · [TODO: legal/business name].

We want you to love your book before you pay for it — that's why every book starts with a free preview. This policy explains when refunds and cancellations apply.

1. The free preview is free

You can generate and review a free preview before any payment. If you do not purchase, you are not charged anything. There is nothing to refund for a preview.

2. Digital products (PDF and audio)

Our digital products are generated and delivered to you on purchase. Because the finished book is produced specifically for your child and delivered immediately, digital purchases are generally non-refundable once the book has been generated or downloaded, except where there is a genuine technical failure that we are unable to fix (for example, a corrupted file or a delivery failure on our side that we cannot resolve).

  • Minor AI illustration imperfections or small visual inconsistencies — after you have already reviewed and approved the free preview — are not grounds for a refund.
  • If a genuine technical failure prevents you from receiving or opening your purchased book and we cannot resolve it, we will re-deliver it or refund the affected purchase.
  • If a story fails to complete due to an error on our side, you are not charged for what did not complete.

3. Printed books

A printed book is made for one child and cannot be resold, so the cancellation window is tied to the moment it goes to the printer rather than to a fixed number of days.

  • Before we release it to print: cancel for any reason and receive a full refund. You can ask by email at any point after ordering; we check the book by hand first, so there is normally a day or more before it is released.
  • After it has gone to print:the book cannot be cancelled, because it physically exists and carries your child's name. If you tell us during printing we will do what we can, but we cannot promise to stop it.
  • If something is wrong with it:we reprint and reship at no cost to you. That covers damage in transit, printing faults, missing or misordered pages, and your child's details being wrong on our side. Tell us within 7 days of delivery and send a photo if you can.
  • If it never arrives: if the courier loses it or it is returned to us undelivered, we reship it or refund you in full — your choice.

Minor differences between the preview and the printed book — colour on paper versus a screen, small illustration imperfections you already saw and approved — are not by themselves grounds for a refund. See our Shipping Policy for delivery timelines.

4. How to request a refund or cancellation

Email [TODO: support email, e.g. support@moonbell.com] with your account email and order details, and a short description of the issue. We aim to acknowledge requests within 2 business days and to resolve eligible requests within 7 business days. Approved refunds are returned to your original payment method through Razorpay; the time for the amount to appear depends on your bank or card provider.

5. Your statutory rights

Nothing in this policy limits any rights you have under India's consumer protection laws. For complaints, see our Contact & Grievance Redressal page.