Contact & Grievance Redressal
Effective date: [TODO: effective date, e.g. 1 August 2026].
We are here to help. This page tells you who we are and how to reach us, including how to raise a formal grievance under India's Consumer Protection (E-Commerce) Rules and the DPDP Act.
Who we are
Business name: [TODO: legal/business name]
Registered address: [TODO: registered address]
Support email: [TODO: support email, e.g. support@moonbell.com]
Grievance officer
Name: [TODO: grievance officer name]
Email: [TODO: grievance officer email]
Address: [TODO: registered address]
How to raise a complaint
- Email our support address or grievance officer with your account email, order details (if any), and a clear description of the issue.
- We will acknowledge your complaint within 48 hours of receipt.
- We aim to resolve grievances within 30 days (or sooner where required by applicable rules), and we will keep you updated on progress.
- For data-protection matters (access, correction, export, erasure, or withdrawing consent), you can also use your account page directly.